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Where are you shipping from?
We are based in the United States and ship all items from Los Angeles.
How long will it take to receive my order?
We usually ship your order the same day it's placed. If you're in the U.S., it typically arrives within 1–5 business days. For international orders, delivery usually takes 4–8 business days.
Is the blind box 100% authentic?
Yes, every blind box on our website is 100% authentic and can be verified using the attached QR code.
What's the refund policy?
To maintain the integrity of the blind box, please understand that we do not accept exchanges, returns, or refunds unless the item is severely damaged due to non-human factors.
How do I contact customer service?
Please contact us via email at info@bubucraze.com. If you have questions after placing an order, kindly include your order number.We'll get back to you within 12 hours
How to track my order?
Once we upload the tracking number, you'll receive an email from our system. Please click the tracking number in the email to view the shipment status on the carrier’s website.
Do you ship to countries outside the U.S.?
Yes, we offer worldwide shipping.